Communication Process in Public Service Essay

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COMMUNICATION PROCESS AND PROCEDURES AT THE WORKPLACE IN REFERANCE TO PUBLIC SERVICE
A PAPER PRESENTED DURING THE INTERNAL AWARENESS SEMINAR : UGANDA INSTITUTE OF INFORMATION AND COMMUNICATIONS TECHNOLOGY BY HAJJI BOGERE ABBU PRINCIPAL HUMAN RESOURCE OFFICER MOICT

OBJECTIVES OF THE PRESENTATION: At the end of the presentation participants should be able to:  Define key concepts;  Be familiar with the ways in which to communicate in the Public Service;  Be familiar with the communication protocol in the Public Service, and  Appreciate the do’s and don’ts of communication in the public service

PRESENTATION OUTLINE
Introduction,  Hierarchy in the Communication,  Do’s and don'ts in Communication;  Channels of communication in
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 To

influence others by gauging their attitudes, opinions,

perceptions and feeling on major policy shifts.
 To

tap the stored experience and ideas through

brainstorming
 To

inform people about the objectives/aims/goals of a

policy.
 To

motivate, persuade or encourage people to do

something i.e. to get action from people.

Rules of Effective Communication
a) b) c) d)

Purposiveness . Know the resulting communication interaction. Clarity of ideas (avoid jargons and verbiage). Provide room for feedback.

e)
f)

Matching communication to the environment.
Seek to be understood and also understand the audience. Plan before communicating. Cater for the audience’s interest.

g) h)

Communication in the Public Service Government operates a formal system and, therefore, all its business transactions must be recorded;  Official correspondence, refer to all letters, memoranda, communications or any other recorded information which comes into the possession of a public officer in the course of his or her official duties.


Disclosing Information
Officers must not disclose information which comes into their possession in the course of their official duties other than to an authorized person. Section (F-f). of the Standing Orders(SO) refer  When a communication is routed through one or more offices or Departments before it reaches its final

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