Communication for Health Work
Confidentiality refers to all information relating to the service users and the records associated with them. Confidentiality is a legal requirement according to the Data Protection Act (1998). This law demands that Health and Social Care workers should maintain all service users confidentiality at all times. (Ministry of ethics, 2010-2014).
Confidentiality is a paramount right for service users; it is very important for all health professionals to follow the rules of confidentiality. There are various reasons why obeying confidentiality is important (Crittenden et al, 2010). One reason for care workers to maintain confidentiality is for the service users safety. To protect the service users possessions and the …show more content…
Person-centred care must be used to support individuals by ensuring that they are at the centre of their own health, including assessments of needs, making decisions and care planning. This must be done by the health care workers, by spending valuable time with the client to find out important information from them or the client 's family (Langridge et al, 2007). This is where the importance of first person contact comes in; if the health worker gives a bad first impression then the client may not want to disclose any information about themselves just in case they will be judged or discriminated against. When speaking to someone new; it should be accompanied by effective interpersonal skills such as having positive body language, clear speech, good eye contact, excellent listening skills, use of smiling and warm gestures such as a handshake (Wallace et al, 2005). One of the most important factors is trust, if any relationship is to be sustained and developed, trust must be present. As a health worker, it is vital to build up the trust with the client as many of the clients will be vulnerable (Langridge et al, 2007). At all times, the client must feel comfortable and not pressurised around the health care …show more content…
Listening is a process of ‘hearing’ the speaker and it is crucial that the care worker shows that the patient has been listened to and understood. This process is known as active listening, which is split into two types. Paraphrasing requires the listener to feed back what they hear to the speaker, which is done by re-stating or paraphrasing what they have heard in their own words (Sachs et al, 2000). Reflective listening involves listening attentively and giving indications that what the speaker is saying is being heard, for example, nodding of the head (Brazier, 2009). Egan (1986) composed a five key component of active listening known as SOLER. Squarely face the client and adopt a bodily posture that indicates involvement with the client. Open posture to communicate the openness and availability to the client. Lean towards the client to show involvement and interest, also making eye contact with the client can show interest and lastly, stay relaxed (Berry, 2006). There are many factors that can hinder effective listening. Physical barriers such as noise can hinder listening. Noise can prevent a person from being heard, it can interfere with a speaker 's ability to send a message and the audience’s ability to receive that message. Physiological barriers can involve the listener being ill, tired or have listening problems. If the listener is ill or tired then they may
Confidentiality refers to all information relating to the service users and the records associated with them. Confidentiality is a legal requirement according to the Data Protection Act (1998). This law demands that Health and Social Care workers should maintain all service users confidentiality at all times. (Ministry of ethics, 2010-2014).
Confidentiality is a paramount right for service users; it is very important for all health professionals to follow the rules of confidentiality. There are various reasons why obeying confidentiality is important (Crittenden et al, 2010). One reason for care workers to maintain confidentiality is for the service users safety. To protect the service users possessions and the …show more content…
Person-centred care must be used to support individuals by ensuring that they are at the centre of their own health, including assessments of needs, making decisions and care planning. This must be done by the health care workers, by spending valuable time with the client to find out important information from them or the client 's family (Langridge et al, 2007). This is where the importance of first person contact comes in; if the health worker gives a bad first impression then the client may not want to disclose any information about themselves just in case they will be judged or discriminated against. When speaking to someone new; it should be accompanied by effective interpersonal skills such as having positive body language, clear speech, good eye contact, excellent listening skills, use of smiling and warm gestures such as a handshake (Wallace et al, 2005). One of the most important factors is trust, if any relationship is to be sustained and developed, trust must be present. As a health worker, it is vital to build up the trust with the client as many of the clients will be vulnerable (Langridge et al, 2007). At all times, the client must feel comfortable and not pressurised around the health care …show more content…
Listening is a process of ‘hearing’ the speaker and it is crucial that the care worker shows that the patient has been listened to and understood. This process is known as active listening, which is split into two types. Paraphrasing requires the listener to feed back what they hear to the speaker, which is done by re-stating or paraphrasing what they have heard in their own words (Sachs et al, 2000). Reflective listening involves listening attentively and giving indications that what the speaker is saying is being heard, for example, nodding of the head (Brazier, 2009). Egan (1986) composed a five key component of active listening known as SOLER. Squarely face the client and adopt a bodily posture that indicates involvement with the client. Open posture to communicate the openness and availability to the client. Lean towards the client to show involvement and interest, also making eye contact with the client can show interest and lastly, stay relaxed (Berry, 2006). There are many factors that can hinder effective listening. Physical barriers such as noise can hinder listening. Noise can prevent a person from being heard, it can interfere with a speaker 's ability to send a message and the audience’s ability to receive that message. Physiological barriers can involve the listener being ill, tired or have listening problems. If the listener is ill or tired then they may