“Communication is not an easy process. It involves verbal and non-verbal attempts to assist the other person to understand what we are trying to communicate. Yet it often fails.”
The communication occurring between two people as discussed in the statement above is known by academics as ‘interpersonal communication’. Interpersonal communication can be defined as a two-way, transactional process in which two people, occupying a shared space, continue to send information to each other and
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Therefore a great amount of information is sent though verbal and non-verbal communication, which is also made up of many elements. As indicated before, a greater number of elements often results to a greater level of complexity, which is declared in the statement discussed. Though many forms of verbal and non-verbal information sent intentionally to the receiver, sometimes additional verbal and non-verbal information sent to a receiver is sent unknowingly and unintentionally (DeVito, 2008; Firth et al., 2010).
Most intentional information sent to a receiver is sent verbally and most unintentional information broadcast by a sender is unwittingly sent through non-verbal means (Firth et al., 2010). Information that is unintentionally expressed by the sender impacts the message decoded and comprehended by the receiver, often leading to ineffective, unwanted or failed communication (DeVito, 2008; Firth et al., 2010; Hartley, 1999). Therefore, if the amount of unintentional information sent during the process of communication is reduced, the high chance of communication failure, suggested in the statement above, will be lessened to a degree.
While encoding and conveying information in the interpersonal communication process, the sender employs a language they deem to be recognisable easily decoded by the