Essay on Communication Cycle Health and Social Care

1419 Words Apr 6th, 2013 6 Pages
P2 Theories of communication
-The communication cycle
Effective communication involves a two-way process in which each person tries to understand the viewpoint of the other person." According to Argyle, skilled interpersonal interaction (social skills) involves a cycle in which you have to translate or 'decode' what other people are communicating and constantly adapt your own. Communication is a cycle because when two people communicate they need to check that their ideas have been understood". An example of good communication involves the process of checking understanding, using reflective or active listening.
Argyle's stages of the communication cycle were an idea occurs, message coded, message sent, message received, message
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* Message sent: the nurse has now told the wife about her husband. She has used the communication cycle to encode the information correctly and therefore, said something like "I'm afraid that your husband passed away last night in his sleep, we did everything we could to save him, we're sorry," rather than something like "Your husband died last night,". The first of which is a correct way of putting it, and the second way is a much more insensitive way of saying it.

* Message received: now the wife has to sense the message the nurse has just sent her by hearing the words or looking at the body language.

* Message decoded: the wife now needs to decode the message or to interpret it. She has to observe the body language and the way the message is expressed by the nurse.

* Message understood: at this stage the patient should have understood the message by the nurse should but this does not always happen at the first time and this can be identified from the wife’s reaction and behavior. If this does not happen the cycle needs to start all over again.

P2 theories of communication/ M1 how communication cycle may be used to communicate sensitive issues.
-Tuckman’s cycle
In 1965, Bruce Tuckman, an educational psychologist, suggested that

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