Effective Communication Skills In A Real Life Context

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Many skills are required to ensure one is effectively communicating with others. These skills are grouped into 1st, 2nd and 3rd person skills and are required for effective communication. Effective communication is achieved when the person is satisfied , has an understanding of the communication occurred and comprehends has happened (Miles, J. 2008). This essay will explore two subsets of these 1st, 2nd and 3rd personal skill and seeks to define the skills demonstrated, describe what these skills would look like in a real life context and discuss how these skills enforce effective communication. The skill discussed will be linked to a video submission and will explore how well these skills were demonstrated by the author or how they could’ve …show more content…
The specific skills being discussed in this essay are sending congruent verbal and non-verbal messages (1st person skill) as well as rapport building (2nd person skill). Verbal communication relates to the words spoken by an individual. These words spoken can be mapped into behavioural traits and associations to the individual. The mapping to behavioural traits is a fundamental part of verbal communication. (de Boer, M., Toni, I., & Willems, R. M. 2013). Verbal communication can characterised into harmony where each participant acts in unison or cooperative where two different approaches end up to the same result in the end (Melser, D. 2009). Non-verbal communication has a direct link to rapport building with clients in interactions. Non-verbal communication is used to gauge the response of the conversation occurring and good and therefore effective non-verbal communication is …show more content…
This can be as straightforward as asking them how their week has been or as complex as asking their opinion on something to essentially break the ice for the conversation (Hazelwood, Z. & Shakespeare-Finch, J. 2014). This allows the other person in the interaction to feel less intimidated by the subject or environment they are in and shows that the other person is “normal”. Normalising can be seen in the beginning of the video where the human relations manager asks the client how their week has been and asks questions in response to those answers. This allows the person to open up to the main receiver and shows caring towards the person in the interaction and this is a demonstration of effect

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