On the first day of the observation, ten participants were randomly observed as they entered the building and walked down the hall. Each person was greeted and directed to their perspective destinations to conduct their business. They were observed based on their race, language, profession, gender, and build. On the first day of the observation, 90% of the participants were African Americans and 10% were white; six were of a lighter complexion while four were of darker complexion. In addition, all of the participants spoke their native language, which was English. They varied in profession, such as director, administrative personnel (2), student, painters (2), housekeeper, technician, and an accountant. There were six males and four
