My civic growth is I learned to identify problem and resolve the problem at the Regent Center. For instance, the residents fight over seat at a certain table; furthermore, the argument can escalate into a fight. I have learned how to handle this situation. I will talk them nicely. If not, I will remove and take one of the patients to their room and talk with them in private and try to find a resolution. In addition, I have learned that some patient get desperate, and will try to get up from their wheelchair, and I have learned to handle this problem by taking them outside fir a bit of fresh air and conversation.
