City Shuttle Inc Case Study

Great Essays
With Arjun Singh taking over as CEO of City Shuttle Inc., there are several issues with the management of human resources that he should know about. These issues include: drivers being unsupported by management after falling victim to assault, an unfair compensation system by management to drivers, a reduced number of bookings for female and racialized drivers, along with unethical hours given to drivers. These issues cause several complaints by the drivers, and results in decisions such as quitting their jobs. This is not an acceptable form of behaviour by management and serious immediate action needs to be taken to ensure that the employees feel more comfortable in their work environment. Some of the approaches that can be taken in order …show more content…
gives to its employees. Arjun, the new CEO of City Shuttle Inc., has noticed that the workers had more than one job, even with some of their employees working for competition. The reason to this was due to the lack of consistent hours resulting in it not being a reliable source of income. As it is a on call job. Workers also were faced with “times when drivers report most inappropriate/harassing behaviours from customers.”(Lamb, 2017, pg. 3). Another problem was that a large portion of drivers reportedly were sleep deprived. Which is a huge hazard for employees as being sleep deprived can result in life threatening injuries or even in the worst case death. City Shuttle Inc. does a poor job for designing the job, as during the the job analysis process, management needs to take into account many factors when creating the jobs. One of the main steps in the job analysis process that is not being followed is to communicate and update information as needed. Where you speak with stakeholders related to the job and update any missing information. With City Shuttle Inc. not taking this step, it doesn’t provide sufficient information for prospects. Many employees may be deceived as they don’t all the negatives that comes with the job. For the future, City Shuttle Inc. needs to make sure safety policies and procedure nd job analysis process are being followed. If something were to happen to a worker, due to …show more content…
has many issues related to running their business such as; the workers compensation, drivers assault and harassment, the treatment of casual workers, amount of hours given, and reduced bookings for woman and drivers of other ethnicities. These issues should not be taken lightly by City Shuttle as these issues put them at risk of losing customers and employees and puts them at a disadvantage with against other competitors. In order to negate these problems and maintain their positive relationships with their employees and customers, the CEO Arjun Singh must take action to change his business structure of the company and truly start planning for where he wants his company to be in the

Related Documents

  • Decent Essays

    Furthermore, the substandard equipment, tools, or facilities in the company may lead to this issue. If working conditions are substandard or the workplace lacks important facilities such as proper lighting, furniture, restrooms and other health and safety provisions, employees will not be willing to put up with the inconvenience for long. Besides that, the lack of opportunity for advancement or growth in Yamato Transport (M) can affect the under staff issue. If the job is basically a dead-end proposal, this should be explained before hiring so as not deceived the employee. The job should be described exactly, without raising false hopes for growth and development in the position.…

    • 1133 Words
    • 5 Pages
    Decent Essays
  • Improved Essays

    A lot of workers in today’s work industry, are hard workers, and do not feel recognized for the hard participation they give. In other words, feeling under pressure can cause accidents, especially if working in a warehouse, workers are more likely to fall or trip over something because they are in a rush. In this case, work places are devaluing the employees because the pressure of getting something done in a certain amount of time can be dangerous. Furthermore, certain work places don’t value what employees do for them which that leads to workers quitting their…

    • 905 Words
    • 4 Pages
    Improved Essays
  • Superior Essays

    Kerrie Peterson Case Study

    • 1131 Words
    • 5 Pages

    There is bitterness among the members as exposed through the exchanges during the meeting. The change will also not be supported by the account managers as they think that the changes are to benefit the senior management at their own expense. Kerrie’s inexperience in leadership is also brought up as the redesign team findings highlight poor communication. All in all, means of achieving the 15% cost reduction goal are proposed to be reducing travel expenses and other discretionary expenses and redesigning how employees carry out their operations (to limit the low value adding activities). It is expected, that there is likely resistance from the workforce as the rumors have already started going around.…

    • 1131 Words
    • 5 Pages
    Superior Essays
  • Superior Essays

    Ethical behavior in the workplace is crucial because it builds relationships between companies and employees within. “A lack of ethical behavior can also cause tension among employees, with some employees resenting those who do not play by the rules and still manage to get ahead” (Stacy Zeiger). People who do not play by the rules and still manage to get ahead are a perfect example of unethical behavior in the workplace. Employees should all be disciplined the same in the workplace, so favoritism isn 't created. Tension within employees can cause the workplace to have a bad atmosphere and the company is at risk of losing and gaining any employees.…

    • 1320 Words
    • 6 Pages
    Superior Essays
  • Improved Essays

    Harassment in the workplace overtime can develop into unlawful discrimination. Unlawful discrimination is often seen as employers not accepting people into their workplace due to race, gender or sex. Unlawful discrimination can also be seen as firing someone due to any of these reasons. This can reflect badly on a workplace as people see it as a racist/sexist act resulting in customers not using their services or buying a business’s goods. Unlawful discrimination sometimes goes unheard of as people are often too embarrassed or intimated to speak up and make a complaint.…

    • 1800 Words
    • 7 Pages
    Improved Essays
  • Improved Essays

    This usually creates stress among employees and also employees will lose their motivation to work. The organizations are always changes because of the changing nature of their business, maybe that will be the expansion of the company, maybe the organization is closing down due to the lack of business opportunities. There are positive changes and negative changes that can happen to organization and its effect their employees as well. So the organizations need to have a solution to deal with their employees during these changes and their solution is the leaderships. Leaderships help the employees to overcome changes of the organization but how it helps and what is the role of organizational justice in it.…

    • 822 Words
    • 4 Pages
    Improved Essays
  • Improved Essays

    Labor unions were formed by workers who disliked the way corporations were run. Workers disliked how unsafe their jobs were and how little they were getting paid, they formed unions as a voice to state their thoughts. They sought to make changes such as limiting the amount of time they can work, an age minimum to work, and several other things to improve working conditions. In the end, labor unions became official and big businesses had no choice but to provide their employees with their demands. (source) Living conditions during this time were difficult as well.…

    • 726 Words
    • 3 Pages
    Improved Essays
  • Superior Essays

    But, there are certainly some deficiencies. When you ask the employees to arrange a seat according to your needs, they don't pay enough attention to your request. You often have to make your own arrangement. According to the business ethics, an organization has to make sure that a company has enough resources and man power to positively respond to the need of every customer. But what I observed from my personal experience is that the actions of the employees were a violation of this ethical issue to some extent.…

    • 1477 Words
    • 6 Pages
    Superior Essays
  • Improved Essays

    Case Study: Draingo

    • 1397 Words
    • 6 Pages

    Describe how you could help employees feel more satisfied with their work by redesigning their jobs. Be specific as to your suggested redesign(s) and be sure to explain your rationale behind each redesigned job. One of the major issues present in the job design at DrainGo is extremely low employee autonomy, where no one is responsible, or even aware of their contributions to the other processes; each individual is a cog in the machine with very little understanding of what the other cogs do. The order processors are assigned the task of assigning workers to customer, and they have limited depth of knowledge of the questions they are told to ask the customers and are unfamiliar with the terms. The plumbers and plumber’s assistants are forced to handle customers that are angry over rescheduling or high fees resulting from improperly dispatched jobs.…

    • 1397 Words
    • 6 Pages
    Improved Essays
  • Improved Essays

    Aims Of Business Essay

    • 1430 Words
    • 6 Pages

    This means that there is more risks of losing the business as shareholders have more authority than anyone else. This could affect on the business production and productivity as they have to work under supervision and pressure in order to satisfy the shareholders. Local community influence and effect in a business operation: (6) Pg.7 for references “If a business causes disruption, noise and pollution and neighbours complain, the business could cause unemployment and loss”. This can affect a business by having to face loss as their business plan will fail to proceed due to community disapproval. Competitors influence and effect in a business operation: Competitors could be difficult to beat as they require constant research and innovation in a business running which sometimes could be harder to deal with as almost everyone has the same ideas and you need to think of something unique and special but then there are risks of stealing off ideas.…

    • 1430 Words
    • 6 Pages
    Improved Essays