Essay on Citi Bank N.a and Pay Link Service to Customer

7949 Words May 13th, 2008 32 Pages
1. Introduction

1.1 Objective:
The main purpose of the study was to compare the theoretical knowledge with practical scenario. It was to help us to understand the basics of Operational design and process analysis as well as apply those concepts in reality. To gather a more hands-on experience, we conducted process analysis on the process followed by Citibank, N.A. to provide pay link service to its customers.
1.2 Goal of the Project:
The goal of this project was to analyze the efficiency of the current process and to recommend a suitable process to give a smother service to the clients.
1.3 Scope of the Study: Here for the ease of understanding we have taken only Gulshan Branch, though the same process is followed by Dhanmondi
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The company secured an important share of the American credit card business by purchasing Carte Blanche Corporation in 1978 and Diners Club, Inc., in 1981. In 1982 and 1983 Citicorp made three major acquisitions—Fidelity Savings and Loan Association of San Francisco, First Federal Savings and Loan of Chicago, and New Biscayne Savings and Loan Association of Florida—which increased its assets by more than $8,500,000,000 and expanded its interstate banking operations significantly. By the late 20th century Citicorp was the largest American bank and one of the largest financial companies in the world, with about 3,000 branch offices worldwide.
Creation of Citi
Amid a global financial crisis and intense efforts to prepare for the introduction of the European Union common currency (the euro) and the computer problem caused by the year 2000 date change, industry wide consolidation both within and across national borders continued to reshape the financial services landscape in late 1990s. At the same time efforts were going on in the United States and other countries to modernize laws governing the affiliation of banks with other financial institutions.
In response to these pressures, consolidation within the American banking industry continued apace with the merger of major institutions. The merger of Citicorp and the Travelers Group--creating Citi--combined for the first time in the U.S. a major

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