cirque de soleil Essay

3922 Words Nov 5th, 2013 16 Pages
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Volume 9
Issue 3
September 2011

Visioning Information Technology at Cirque du Soleil

op yo Case prepared by Professors Anne-Marie CROTEAU,1 Suzanne RIVARD2 and Jean


Danielle Savoie, recently appointed Chief Information Officer (CIO) at Cirque du Soleil, was delighted. She had just met with the firm’s Executive Committee to present the very first information technology (IT) strategic plan in the history of Cirque. The plan presented a coherent and organized vision of IT use at Cirque. The Executive Committee had reacted very positively to her recommendations, although the members of the committee were not accustomed to discussing issues as technical as IT. At Cirque du Soleil, IT was
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Support activities such as marketing, logistics and human resource management, as well as information technology, were also centralized in Montreal.


In 2000, Guy Laliberté became the sole owner and Chief Executive Officer of Cirque du Soleil.
At this time, Cirque had regional offices in Las Vegas, Orlando, Amsterdam and Singapore, for a worldwide total of close to 2,000 employees. An office in charge of managing the permanent shows in Las Vegas and Orlando was established in Las Vegas. It was responsible for supporting each show by overseeing operations, finance, human resources, marketing and IT. Three regional offices supervised the touring shows; the regional offices had structures similar to that of the Las
Vegas office. All shows touring in America were supported by the Montreal regional office,


Cirque du Soleil, “A Fantastic Journey,”

© HEC Montréal


This document is authorized for use only by WULLIANALLUR RAGHUPATHI at FORDHAM UNIV until October 2013.
Copying or posting is an infringement of copyright. or 617.783.7860.

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Visioning Information Technology at Cirque du Soleil

while the shows that were presented in Europe were supported by the Amsterdam regional office and the shows presented

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