Christine Brooks is a manager and a senior supervisor working for a company with four claim offices which are the Chappaqua claim office; the White Plains claim office, the Fordham claim office, and the New Rochelle Claim office. They are all located in Westchester. Her office is located in the White Plains claim office. She works with an insurance company whose downturn led to integration and conjunction of the four office claims to improve the profit benefits. This paper covers the essential facts and the critical issues in the article, promotion of cultural differences and organizational harmony.
The key facts and critical issues presented in the case.
The downturn in the technology sector that has taken place thus resulting into recession into the financial industry is a critical issue presented in the case. The overall market …show more content…
The smallest claim office is known as Chappaqua claim office which has an approximate of 75 employees. The functions and job descriptions of managers and employees are similar in all the four claim offices. Chappaqua claim office is located in the furthest north of Westchester. The claim office in the most distant south is the Fordham. The office located in a commercial area that is busy is the New Rochelle Claim office. The claim office found in a growing industrial corridor is the White Plains. Its location is in Westchester County. Christine’s office is located in the White Plains claim office. The modernized financial services, Act of 1999 has been laid out in the article showing the structural deregulation that took place in the financial sector. The evolution of the insurance industry has been pointed out, and the regulations made on it. A survey was conducted to reveal the reaction of the employees and managers to