Chief Operation Officer Case Study

The Chief Operation Officer has the following areas:
• Branch Operations – Noah Shelton
• Title Registration – Keri Washabaugh o Certain transaction are only completed in this area. The branch sends the transaction to this area to complete and the area has not previously been audited.
• Driver Records – Mark Dehn o Ask for proof of insurance when accident occurs
 Suspends license if insurance is not received o Enact court order for adverse action to driver
• Document Management – Loretta Robinson o Legal check credential & titles o Process written request for driver records
• Driver Safety & Education – Shannon Dickson o Driver Education o Motor cycle safety programs

The driver safety & education area is most likely going to see changes;