Trustworthiness can pull mountains. Oftentimes, when accused of wrongdoing, most people or organization don’t feel like justifying or owning their mistake. Whereas assuming responsibility and apologizing for the wrongdoing promote sympathy and acceptance from the public and clients. For example, Chi-Chi’s during Hepatitis A outbreak, the largest outbreak the nation had ever experienced (Srikameswaran, 2003), they accepted responsibility, issued apologies and proactively was working to fix the outbreak. These strategies stand as the biggest step and lessons others organization should learn from this company. It shows responsibility, boldness, honesty and “good faith”. Therefore, they did not lose their customers. Many faithful customers returned to the reopened Beaver Valley Mall Chi-Chi’s, (Sjoberg, 2005).
Lesson learned 3: Organization or food industries should invest in employing expert’s inspectors, followed strict food protocols or performed good quality control at every stage of the food production chain. Otherwise, they will in turn paid or spent more in case there is severe foodborne outbreaks. The example of Jack in the Box restaurant where USDA found that Jack in the box was not cooking the hamburgers at the 155 degrees required by the state (“Jack in the …show more content…
Faulty diffusion, shifting from facts during pre-crisis or during a crisis can be very damaging to the company’s image and creating an atmosphere of fear and doubt. For example, Monsanto knew all the facts and fear about (GM) products, but did not address them instead they were quick to introduce their new product; the (GE) wheat products (Lyonga, 2005). Therefore, Monsanto for six years, never succeeded to have GM crops approved for import or cultivation in Europe. And in the US or Great Britain, people were afraid and suspicious of Monsanto (GM) products (Nestle,
Lesson learned 3: Organization or food industries should invest in employing expert’s inspectors, followed strict food protocols or performed good quality control at every stage of the food production chain. Otherwise, they will in turn paid or spent more in case there is severe foodborne outbreaks. The example of Jack in the Box restaurant where USDA found that Jack in the box was not cooking the hamburgers at the 155 degrees required by the state (“Jack in the …show more content…
Faulty diffusion, shifting from facts during pre-crisis or during a crisis can be very damaging to the company’s image and creating an atmosphere of fear and doubt. For example, Monsanto knew all the facts and fear about (GM) products, but did not address them instead they were quick to introduce their new product; the (GE) wheat products (Lyonga, 2005). Therefore, Monsanto for six years, never succeeded to have GM crops approved for import or cultivation in Europe. And in the US or Great Britain, people were afraid and suspicious of Monsanto (GM) products (Nestle,