Chattanooga Ice Cream Case Study Essay
Jack Welch Management Institute
Dr. Denis P. Tocci
November 16, 2014
This analysis will apply my understanding of the Chattanooga Ice Cream (CIC) case and will describe how I would apply the concepts and principles learned so far in JWMI 510, Leadership in the 21st Century. A review of the team dysfunction and how the President and General Manager, Charlie Moore, contributed to that dysfunction will be shared. This case study will also cover what the CIC management team could do better to understand the perspectives of each other and their boss. Specific recommendations will be made regarding what Moore should do to aid his team to work together and to resolve conflicts …show more content…
The next section will cover specific recommendations for the team to work on together in order to build the foundation towards success and a true team.
Now it is time to discuss what Moore should do to help his team work together and solve conflicts. The first item I would work with the team on is a team charter (JWMI 510, Week 4). A team charter should be generated in a group setting to encourage understanding and buy-in and to explain team direction along with boundaries. The team charter should be used to define mission, purpose, values,