A. Introduction and Summary
Charles Foster is a U.S national sales manager working at large multinational technology company headquartered in France. The new disk drive that's just been launched was selling better than they forecasted. France does not have the inventory and they have to wait for the ‘Franco-Japanese joint Venture’ (JV) to build new batch. Foster wants this sale to go further. He proclaims the inventory needs to more fill, and produce more batches, but JV refused to produce more inventory. At the same time, he states JV is producing all their stocks to Version 08, firm that has bug issues and safety issue, instead of Version 07 that is safe. On the other hand, president of the JV, Ahmed Hassan states U.S and France have different forecasting and actual orders on inventory buffer stock, and because of the power component supplier, it takes a long time to produce. He also claims that Version 08 has no problem because they have tested it.
Foster attempts to resolve the availability issue but …show more content…
Charles apologies to Ahmed that his e-mail to his advisor was senseless and he should have contacted JV and explain about the problems that he was facing and ask him if they could contact Richard and Maurice to set up a meeting for this occurrence and get a result by understanding the USHQ’s perspective and JV’s perspective. Giving Ahmed with apologies and explaining his situation provides a reconciliation towards Charles and understand his frustration. This possibly will discontinue attribution to each other. If Ahmed accepts his apology and set up a meeting, Charles may have feelings of uncertainty with regard to whether the sales momentum has already lost. If Ahmed chooses not to accept the apologies from Charles may not only losing a momentum of the product but also, losing manufacturer. However, this solution has the best chance to discontinue attribution to each other and work as a team and solve availability of XD19 and not losing the sales
Charles Foster is a U.S national sales manager working at large multinational technology company headquartered in France. The new disk drive that's just been launched was selling better than they forecasted. France does not have the inventory and they have to wait for the ‘Franco-Japanese joint Venture’ (JV) to build new batch. Foster wants this sale to go further. He proclaims the inventory needs to more fill, and produce more batches, but JV refused to produce more inventory. At the same time, he states JV is producing all their stocks to Version 08, firm that has bug issues and safety issue, instead of Version 07 that is safe. On the other hand, president of the JV, Ahmed Hassan states U.S and France have different forecasting and actual orders on inventory buffer stock, and because of the power component supplier, it takes a long time to produce. He also claims that Version 08 has no problem because they have tested it.
Foster attempts to resolve the availability issue but …show more content…
Charles apologies to Ahmed that his e-mail to his advisor was senseless and he should have contacted JV and explain about the problems that he was facing and ask him if they could contact Richard and Maurice to set up a meeting for this occurrence and get a result by understanding the USHQ’s perspective and JV’s perspective. Giving Ahmed with apologies and explaining his situation provides a reconciliation towards Charles and understand his frustration. This possibly will discontinue attribution to each other. If Ahmed accepts his apology and set up a meeting, Charles may have feelings of uncertainty with regard to whether the sales momentum has already lost. If Ahmed chooses not to accept the apologies from Charles may not only losing a momentum of the product but also, losing manufacturer. However, this solution has the best chance to discontinue attribution to each other and work as a team and solve availability of XD19 and not losing the sales