This chapter is about your emotions, frustrations and how to keep aggression under control while maintaining a positive attitude. The author teaches how to recognize and deal with anger by incorporating tension – reducing techniques. The importance of acknowledging that being upset is ok, then “stepping back” while taking your breath and reflecting on the situation is much better than attempting to react in anger right away. Another importance of being able to effectively deal with anger, frustrations is having hobbies outside of work, it’ll enable you to tune in and refocus your mind. Multiple ideas are given on how to maintain a positive state of mind despite of stressful situations. The importance of venting outside of work and not ever
