Chapter 8: 53-9: A Case Study

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8:53-9:25 SC received telephone call from Pa on 12/29/2015. Pa stated she was returning SC phone call. SC inquired of Pa if she had already completed her COA recert for the month of November 2015. Pa reported that she had received in the mail application for benefits review and mailed it back but has not heard from anyone regarding her status. SC informed Pa that it may in her best inters to complete the recert application again and have SC mailed to ensure receipt by having it mailed by certified mail. Pa asked SC how would she know if something is wrong with her application and SC informed Pa that the County Office will most likely contact her through writing and SC will contact her by phone if any issues should arise regrading her recert.

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