Chaos in systems arises from conflict which creates the energy that drives adaptation, and is visually manifested as diversity (Porter-O’Grady & Malloch, 2018). Adaptation is essential in health care because the field is constantly changing and being challenged by new evidence and innovative technology. Heterogeneity is the quality of maintaining rhythm with the changing external environment rather than remaining stagnant and failing to adapt to pressures (Porter-O’Grady & Malloch, 2018). Chaos must be harnessed by effective leaders so they can sense the direction of change and use differences to build collective wisdom and common ground, which is strengthened by the range of skills and knowledge that exists within a diverse system (Porter-O’Grady
