Changing Healthcare Trend The healthcare trend that I chose to deal with is patient safety and satisfaction. The role of Human Resources has increased due to the change in priority towards patient safety and satisfaction. The staff has to not only be better trained but they are more responsible for their role in maintaining patient safety and satisfaction. The desire is now to not only have the patients in the safest environment possible but to also ensure that they receive the proper care with minimal errors. Patient safety became a major concern after the report “To Err is Human” which was presented by the Institute of Medicine. The report was centered on patient safety and preventable errors which were harming or killing patients
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To fulfill their mission, healthcare organizations must have competent HR leaders, effective HR structures and programs, and an understanding of the relationship between the delivery of quality care and effective HR policies and practices (Flynn, Mathis, Jackson, and Valentine, 2015). One of the main function of an effective HR department is to maintain the required staffing levels and also make sure they receive the proper training. This helps to make them more productive, reduces turnover, and eliminates preventable errors. HR departments also ensure that patient satisfaction is achieved through proper staffing and professional development which helps to make the staff less stressed and increases the productivity of the staff. They also maintain finances within the organization by effectively distributing employee benefits. Finally, they are important in ensuring that the hospital is up to date on current trends in healthcare as well as in the strategic planning for the hospital.
Five Common HRM Metrics HR metrics are performance indicators of an element of HR that are used to assess the HR practices and results within the organization over time (Flynn, Mathis, Jackson and Valentine, 2015). There are many different metrics used to measure the success of the HR department. The ones that are most relevant to healthcare include the following:
1. Staffing Ratio – ensures that you have the proper number of people in place to meet the demand of the department and meet patient
To fulfill their mission, healthcare organizations must have competent HR leaders, effective HR structures and programs, and an understanding of the relationship between the delivery of quality care and effective HR policies and practices (Flynn, Mathis, Jackson, and Valentine, 2015). One of the main function of an effective HR department is to maintain the required staffing levels and also make sure they receive the proper training. This helps to make them more productive, reduces turnover, and eliminates preventable errors. HR departments also ensure that patient satisfaction is achieved through proper staffing and professional development which helps to make the staff less stressed and increases the productivity of the staff. They also maintain finances within the organization by effectively distributing employee benefits. Finally, they are important in ensuring that the hospital is up to date on current trends in healthcare as well as in the strategic planning for the hospital.
Five Common HRM Metrics HR metrics are performance indicators of an element of HR that are used to assess the HR practices and results within the organization over time (Flynn, Mathis, Jackson and Valentine, 2015). There are many different metrics used to measure the success of the HR department. The ones that are most relevant to healthcare include the following:
1. Staffing Ratio – ensures that you have the proper number of people in place to meet the demand of the department and meet patient