Changi Airport Case Study

1) Introduction (1 mark)
- The management and operation of Changi airport
- Its important role in Singapore economic development

Changi management consists of a team that manages the operational needs of Changi Airport and the roles include ensuring effective operations, establishing robust safety and security measures, creating state-of-the-art facilities, providing delightful customer service and promoting innovative events in close partnership with various airport agencies and airlines.


Daily operations
Changi airport operates every single day to together with airport partners, the management team works relentlessly so that passengers always enjoy a stress-free
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To prepare the terminal for operational readiness, CAG worked closely with airlines and other aviation partners in the allocation of premises to ensure that their space needs are fully met. Outside of Changi’s main terminal buildings, CAG manages more than 60 long-term land leases to private developers such as maintenance, repair and operations companies, ground handlers, cargo and logistics companies as well as commercial entities. Over the past two years, CAG supported Crowne Plaza Changi Airport’s expansion plans through the lease of a land plot adjacent to the hotel for an extension project. The 10-storey extension opened in August 2016, adding another 240 rooms catered for business travellers. The new rooms will overlook Jewel when the latter is completed in 2019. The extension successfully increased the hotel’s capacity by 75%, bringing the total number of rooms to over 550. In FY2016/17, global travel demand continued to grow with lower oil prices offering airlines some respite in a highly competitive environment. Changi Airport captured a fair share of this global growth, with 59.4 million passengers passing through its doors during the year – a 4.6% increase. This was the highest number of passenger movements achieved in a financial year since the airport’s opening in 1981. Changi Airport maintained its position as the world’s sixth busiest airport for international traffic, with aircraft movements rising 3.2% to reach 362,246 flights. …show more content…
China in particular showed robust growth of 14%, overtaking Thailand and Australia to become the airport’s third largest source market. Changi’s top five routes by passenger movements remained unchanged with Jakarta leading the list followed by Kuala Lumpur, Bangkok, Hong Kong and Manila. Asia's busiest international air hubs are each moving forward with major expansion projects as competition between them intensifies. Hong Kong, meanwhile, has finally decided to move ahead with building a third runway too. Transport Secretary Anthony Cheung Bing-leung estimated on March 17 that the project will cost 141.5 billion Hong Kong dollars ($18.2 billion). He said the project would be funded out of a mix of borrowings, user charges and reduced dividend payouts to the government. "There is room for increasing airport charges," he said, citing a survey that showed Hong Kong's charges to be relatively low on a global basis. With a third runway, the airport will be able to handle 100 million passengers and 9 million tons of cargo a year by 2030. Officials hope to open the runway by 2023, with construction to start next year. Hong Kong International Airport is by far the world's busiest airport for international cargo traffic, handling 76.6% more tonnage than second place Incheon International Airport near

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