Essay on Change and Business
Lack of Understanding Issues Baack …show more content…
Whereas employees and customers need to have people they look to as having their best interests at heart Nardelli seemed to take out the human component of Home Depot, desiring instead to have a highly mechanized business with a few part time employees around to keep the machines greased. As employee concern and dissatisfaction grew many customers became irate at having to search through their locations for help or building materials. Instead of working as a team and rewarding them as such his operation and management style seemed to take on a hack and slash feel where jobs were consolidated, eliminated or replaced by a machine.
Behavioral Theory requires that there is positive reinforcement to motivate employees and negative feedback to curtail or eliminate unwanted or detrimental behavior and for many it seemed like they were doing all of the right things, but there was not anyone around to pat them on their backs for doing it. With sales and profits rising and discontentment growing there were bound to be repercussions and backlash. All of the