Maid Services Case Study

As a small business competing in the customer service industry there are many challenges that can impede growth. A couple of the largest issues we have in the maid service industry are staffing and employee motivation. Many of these challenges can be overcome with great management techniques, unparalleled training, and various incentive programs. Top tier management or in this case two owners provide sales and operational decisions on a daily basis for multiple businesses. As the organizational chart is displayed the owners are followed by an off branch of administrative/human resources and direct management for each division is located below that. Each division has staff and staffing issues that will be discussed in-depth with possible solutions to these issues. As owners of the organization the main goal is to cover overheads with viable revenue streams to gain market share and to grow the organization while promoting a healthy, reliable …show more content…
In our area we generally see females in their early to late twenties with children looking for a job that allows them to get their kids on the bus and still are home before they are done with school. This is a great dynamic for our maid service, our customers, and our staff. The millennial generation is looking for more than a home cleaning job, finding them is hard and keeping them is even harder. As a manager being able to adapt to the needs and desires of this generation can be a challenge in itself (What Can Employers Do?, 2015). Reward strategies and what motivates the millennial generation is different than previous generations but none the less very important to understand. In many cases money has not been the best motivator for the millennial generation although it has does help maintain some staff members it generally doesn’t influence their behavior in relation to customer service or