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Suggested solution: If managers do not believe in the mission, there is little chance the employees will believe in the mission, leading to a demoralizing situation. Remove perceptions of infeasibility. Ensure that employees understand and accept goals and priorities.
3) Should they offer different CSAs to the different segments of general construction? 4) What would that imply for research, standards, and implementation?
Competitive pressures make cost control more important today than ever before. Customer Support Agreements provide a total solution that makes equipment management an asset rather than a liability.
Caterpillar should convince their customers at the general construction segment that they could provide them with an almost infinite variety of easy, convenient and cost-effective CSAs. They should be ready to work with their customers to develop an agreement that provides maximum benefits for their equipment, their resources and their way of working.
Caterpillar General Construction new segments: * Residential …show more content…
We understand Cat Equipment and will help you interpret findings and diagnose problems. We'll help you achieve the full design life and productivity built into your equipment. 3. Technical Analysis Level
Our experienced and fully trained technicians provide complete inspection programs using the most advanced diagnostic tools 4. Customer Track Service (CTS)
Customer Track Service is a management program offered by Caterpillar Dealers to help the customer receive maximum life out of his undercarriage while at the same time saving time and money. CTS is not only a program to measure and help manage a customer's undercarriage, but it also provides an opportunity for valuable face time with the customer and lead to other parts sales that are generated from an overall inspection of the machine.
CTS is designed to help the customer manage his undercarriage system and lower his costs by: * Enhancing the built-in value of CAT Undercarriage components * Reducing undercarriage inspection time * Providing quick and accurate analysis of undercarriage wear information * Allowing him to make informed decisions about …show more content…
Reliability primarily concerns whether the provider delivers the service, in other words, its functional utility or what it does. Reliability encompasses timeliness and accuracy in delivering service. Reliability specifically pertains to meeting agreed delivery dates, achieving project deadlines, delivering services accurately the first time, responsibly handling customer complaints, and maintaining accuracy in records. As well as service delivery, Reliability includes downtime due to systems failures or software problems, processing delays and insufficient capacity.
Reliability is the ability of the system or component performance required functions under stated conditions for a specified period. Service reliability is the ability to deliver promised service dependably inaccurately. While service intensifiers can moderate expectations, reliability is usually the most important dimension of any
3) Should they offer different CSAs to the different segments of general construction? 4) What would that imply for research, standards, and implementation?
Competitive pressures make cost control more important today than ever before. Customer Support Agreements provide a total solution that makes equipment management an asset rather than a liability.
Caterpillar should convince their customers at the general construction segment that they could provide them with an almost infinite variety of easy, convenient and cost-effective CSAs. They should be ready to work with their customers to develop an agreement that provides maximum benefits for their equipment, their resources and their way of working.
Caterpillar General Construction new segments: * Residential …show more content…
We understand Cat Equipment and will help you interpret findings and diagnose problems. We'll help you achieve the full design life and productivity built into your equipment. 3. Technical Analysis Level
Our experienced and fully trained technicians provide complete inspection programs using the most advanced diagnostic tools 4. Customer Track Service (CTS)
Customer Track Service is a management program offered by Caterpillar Dealers to help the customer receive maximum life out of his undercarriage while at the same time saving time and money. CTS is not only a program to measure and help manage a customer's undercarriage, but it also provides an opportunity for valuable face time with the customer and lead to other parts sales that are generated from an overall inspection of the machine.
CTS is designed to help the customer manage his undercarriage system and lower his costs by: * Enhancing the built-in value of CAT Undercarriage components * Reducing undercarriage inspection time * Providing quick and accurate analysis of undercarriage wear information * Allowing him to make informed decisions about …show more content…
Reliability primarily concerns whether the provider delivers the service, in other words, its functional utility or what it does. Reliability encompasses timeliness and accuracy in delivering service. Reliability specifically pertains to meeting agreed delivery dates, achieving project deadlines, delivering services accurately the first time, responsibly handling customer complaints, and maintaining accuracy in records. As well as service delivery, Reliability includes downtime due to systems failures or software problems, processing delays and insufficient capacity.
Reliability is the ability of the system or component performance required functions under stated conditions for a specified period. Service reliability is the ability to deliver promised service dependably inaccurately. While service intensifiers can moderate expectations, reliability is usually the most important dimension of any