The total cost of Casualty Loss last week was $73,985 for the East Region. This is much better than the previous week, but there are still countless opportunities for improvement. We had a sum of 121 CL’s with an average cost of $611. Our most expensive CL last week was $2921.17 (WLK) and our least expensive CL was $21.04 (CWL). We spent nearly 8k on CL’s that did not have a pre-inspection and more than 66K on vehicles that did have a pre-inspection.
As you can see below, 80% of our issues come from the following Cas Loss Damage Codes: (1) Excessive Force; (2) Ezi-Wire Tool; (3) Not Installed Properly; and (4) Water Leaks. Exterior Paint Scratch (EDS) is our #1 loss under Excessive Force ($3,669) and Ezi-Wire ($6,288) as well as our 2nd highest …show more content…
We need to do a much better job at protecting the vehicle and documenting pre-existing damage during the pre-inspection process. If the technicians prefer to do it incorrectly, what are you doing to answer that? If we continue to let it slide, we WILL NOT see improvement. By now, you all know what areas we are making our mistakes in with regards to Water Leaks. Lack of following the correct process when gunning PUR, improper bondline preparation, and not setting the windshield loaded with PUR while using the True Seal®. Coach your technicians on what our expectations are at Safelite® and trust that they’re going to do the right thing when you’re not looking, but then you must verify that they’re following your guidance. One of the biggest decisions as a leader is determining how you are going to handle the situation when a technician is not following your direction. Will you hold them accountable for their results with constructive coaching or will you crush their Safelite® Spirit through destructive engagement. If they come out of your coaching session knowing that you care about their career and that you want them to succeed at Safelite®, then you have made the right
As you can see below, 80% of our issues come from the following Cas Loss Damage Codes: (1) Excessive Force; (2) Ezi-Wire Tool; (3) Not Installed Properly; and (4) Water Leaks. Exterior Paint Scratch (EDS) is our #1 loss under Excessive Force ($3,669) and Ezi-Wire ($6,288) as well as our 2nd highest …show more content…
We need to do a much better job at protecting the vehicle and documenting pre-existing damage during the pre-inspection process. If the technicians prefer to do it incorrectly, what are you doing to answer that? If we continue to let it slide, we WILL NOT see improvement. By now, you all know what areas we are making our mistakes in with regards to Water Leaks. Lack of following the correct process when gunning PUR, improper bondline preparation, and not setting the windshield loaded with PUR while using the True Seal®. Coach your technicians on what our expectations are at Safelite® and trust that they’re going to do the right thing when you’re not looking, but then you must verify that they’re following your guidance. One of the biggest decisions as a leader is determining how you are going to handle the situation when a technician is not following your direction. Will you hold them accountable for their results with constructive coaching or will you crush their Safelite® Spirit through destructive engagement. If they come out of your coaching session knowing that you care about their career and that you want them to succeed at Safelite®, then you have made the right