Essay about Case Study
KENNETH C. LAUDON AND JANE P. LAUDON
ACHIEVING OPERATIONAL EXCELLENCE AND CUSTOMER INTIMACY: ENTERPRISE
Evolution Homecare Manages Patients with Microsoft
SUMMARY: Evolution Homecare used Microsoft Dynamics CRM to improve delivery of its home health services. Benefits have included productivity improvements, enhanced inventory management, better resource planning, and more effective reporting. L= 5:14 URL http://www.youtube.com/watch?v=JgCz9tfcXV0 CASE For people with serious illnesses, many procedures must be performed in medical facilities like hospitals and skilled nursing homes. But it is also possible to deliver …show more content…
After receiving information about a patient’s treatment regimen and prescriptions, Evolution enters this information into its database and contacts the patient to arrange for home delivery of prescriptions. Evolution’s Patient Services Team contacts the patient a week in advance to remind that person of the forthcoming prescription delivery. The day before the delivery, Evolution’s pharmacy dispenses the drugs, and Evolution’s drivers deliver the medicine at the appointed time and place. If necessary, a nurse will visit for the first delivery to show the patient how to administer the medication. Evolution’s accounting system generates an invoice for these services and provides regular reports to show that its service-level agreement has been met.
Prescriptions prepared at Evolution’s Bedford pharmacy at 4pm are ready for dispatch to a patient by 6 a.m. the next day. The medicines are dispatched from one of Evolution’s eight accredited depots using special temperature-controlled vehicles. Temperatures are monitored via the driver’s dashboard display and remote satellite tracking.
Microsoft Dynamics CRM is a Customer Relationship Management software package supporting Sales,