Case Study : Zappos ' Company Mission Essay

1173 Words May 8th, 2016 null Page
-What is Zappos’ company mission, and how to they ensure that all employees embody that mission?
Zappos company’s mission is based on their ten family core values stated on zappos.com. Which are:
Deliver WOW Through Service
Embrace and Drive Change
Create Fun and A Little Weirdness
Be Adventurous, Creative, and Open-Minded
Pursue Growth and Learning
Build Open and Honest Relationships With Communication
Build a Positive Team and Family Spirit
Do More With Less
Be Passionate and Determined
Be Humble
With the ten family core values Zappos is able to create a culture for their employees. They want to make sure that every employee understands that with great customer service it will provide better profits. In Hsieh CEO of Zappos own word he ties in “Happier employees,” he avowed, “lead to strong, nurturing relationships—and a more profitable business.” Zappos testing out a “holacracy” method of management over the traditional hierarchy of management. Hsieh wants to eliminate job titles and managers. Hsieh intends to use “holacracy” as “a system of self-organizing teams designed to simplify operations, streamline work flows and increase transparency-all in support of Zappos’ legendary customer service”(accenture). 2
-The Zappos brand considers its company culture to be at the core of its excellent customer service across all its businesses. What is the overarching goal of the company that their culture serves and how does the embedding of their culture help ensure that this…

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