A company’s progress is linked with how well built is its IT structure. WestJet has the best of technical specialists and often has the technological advantage in the market. But they lack the righteous way to use technology into business. There are challenges which can be categorised below:
1. Business-IT Alignment – It aims at synchronizing the use of information technology with its business goals. In WestJet’s case, IT is independent of the business unit. As a result, business has no visibility of IT. Due to lack of communication and connection between the two, there is improper planning which has left both the groups unsatisfied with each other. Furthermore, constant change in the business requirement along with continuous addition of
1. Business-IT Alignment – It aims at synchronizing the use of information technology with its business goals. In WestJet’s case, IT is independent of the business unit. As a result, business has no visibility of IT. Due to lack of communication and connection between the two, there is improper planning which has left both the groups unsatisfied with each other. Furthermore, constant change in the business requirement along with continuous addition of