Wegmans Food Markets, Inc. takes pride in being an industry leader in innovation and supply chain management. With their focus on providing the highest quality and customer service, Wegmans Food Markets, Inc. exemplifies a company that is committed to continuous improvement. For example, Wegmans recognizes the value in good employees and invests around $7,000.00 to train each new employee. Coupled with a combination of compensation, profit sharing and benefits, turnover for full-time employees is around six percent, compared to the industry standard of twenty percent (Stevenson, 2015, pg. 35). Yet with all of the focus on improving quality, customer service and productivity, safety improvement was not a topic discussed when analyzing the
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In the case where the employee received first degree burns, OSHA found that Wegmans failed to develop a procedure to lockout the steam valve along with failing to provide adequate hand and face protection for employees. Although these incidents occurred at one location, Wegmans Food Markets, Inc. should make corrective actions at all locations and provide safeguards and training to ensure these types of hazards are eliminated.
The sizeable number of products offered by the grocery supply chain would presumably be a positive attribute and an asset provided by Wegmans Food Markets, Inc. Appealing to the masses through a diverse inventory profile and convenience of accessibility seem to fulfill the customer service standard the company so diligently strives to obtain. While convenience may have drawn customers to the super store, the quality and unavailability of desired products have proven to be a major hindrance to Wegmans Food Markets, Inc., especially in the area of customer …show more content…
has instinctively sought out and acquired innovative technology that will lead towards resolution of their inventory issues. Technological innovation refers to the discovery and development of new or improved products, services, or processes for producing or providing them (Stevenson, 2015, pg. 244). A great example of the steps taken by Wegmans Food Markets, Inc. to improve the growing issue associated with inventory is the implementation RFID technology. The use of RFID technology eliminates errors and greatly speeds up the restocking process; therefore, improving supply chain management (Stevenson, 2015, pg. 675).
Wegmans Food Markets, Inc. would greatly benefit from the additional implementation of the Six Sigma Management concept. Six Sigma is a quality management tool that aims to improve the quality output and efficiency by identifying the probable defects in a given process and minimizing the variability output (Barjaktarovic & Jecmenica, 2011). Adopting the Six Sigma concept will enable the company to departmentalize the products offered and nurture direct change and progression for each specific
In the case where the employee received first degree burns, OSHA found that Wegmans failed to develop a procedure to lockout the steam valve along with failing to provide adequate hand and face protection for employees. Although these incidents occurred at one location, Wegmans Food Markets, Inc. should make corrective actions at all locations and provide safeguards and training to ensure these types of hazards are eliminated.
The sizeable number of products offered by the grocery supply chain would presumably be a positive attribute and an asset provided by Wegmans Food Markets, Inc. Appealing to the masses through a diverse inventory profile and convenience of accessibility seem to fulfill the customer service standard the company so diligently strives to obtain. While convenience may have drawn customers to the super store, the quality and unavailability of desired products have proven to be a major hindrance to Wegmans Food Markets, Inc., especially in the area of customer …show more content…
has instinctively sought out and acquired innovative technology that will lead towards resolution of their inventory issues. Technological innovation refers to the discovery and development of new or improved products, services, or processes for producing or providing them (Stevenson, 2015, pg. 244). A great example of the steps taken by Wegmans Food Markets, Inc. to improve the growing issue associated with inventory is the implementation RFID technology. The use of RFID technology eliminates errors and greatly speeds up the restocking process; therefore, improving supply chain management (Stevenson, 2015, pg. 675).
Wegmans Food Markets, Inc. would greatly benefit from the additional implementation of the Six Sigma Management concept. Six Sigma is a quality management tool that aims to improve the quality output and efficiency by identifying the probable defects in a given process and minimizing the variability output (Barjaktarovic & Jecmenica, 2011). Adopting the Six Sigma concept will enable the company to departmentalize the products offered and nurture direct change and progression for each specific