Factor that Volvo moved systematically is effective customer services. Customer service can be defined as a process for providing significant value- added benefits to the supply chain in a cost- effective way. Customer focus is a ways that Volvo moved systematically. The company has effective customer service can be more success and gain more profit than company has lower performance in terms of customer services. It is because the strategic advantage in terms of customer services is difficult to duplicate from other competitors. For product and price, it is easier to duplicate for other competitors.
The Volvo Group’s products and services provide high performance characteristics, quality, safety, flexibility and a favourable total economy. Customers are offered solutions adapted to their operations regardless of whether they involve a single product or a complete solution. Products, services and complete solutions are developed in close cooperation with customers with the goal of contributing to improving the customers’ productivity and profitability, and thus creating value for the customer. Volvo …show more content…
The culture is how they work together with energy, passion and respect for the individual. It is about involvement, open dialogue and feedback. It is also about diversity, teamwork and leadership. It is how they build trust, focus on customer and drive change. The culture embodies individual responsibility and accountability for results. It is how Volvo Group conducted their business around the world. Culture is a critical factor for sustainable growth. Culture is difficult for a competitor to duplicate compared technologies, strategies, organizational structures or business models. We are convinced that a cohesive culture based on global values strengthens our brands and makes Volvo Group a more attractive employer, business partner, industry leader, and trusted corporate
The Volvo Group’s products and services provide high performance characteristics, quality, safety, flexibility and a favourable total economy. Customers are offered solutions adapted to their operations regardless of whether they involve a single product or a complete solution. Products, services and complete solutions are developed in close cooperation with customers with the goal of contributing to improving the customers’ productivity and profitability, and thus creating value for the customer. Volvo …show more content…
The culture is how they work together with energy, passion and respect for the individual. It is about involvement, open dialogue and feedback. It is also about diversity, teamwork and leadership. It is how they build trust, focus on customer and drive change. The culture embodies individual responsibility and accountability for results. It is how Volvo Group conducted their business around the world. Culture is a critical factor for sustainable growth. Culture is difficult for a competitor to duplicate compared technologies, strategies, organizational structures or business models. We are convinced that a cohesive culture based on global values strengthens our brands and makes Volvo Group a more attractive employer, business partner, industry leader, and trusted corporate