Provide an overview of your chosen organization
Verizon is a company that offers wireless and wireline services to their customers. Verizon not only provides communication support for customers they are also a company that offers innovative technology and entertainment. Verizon not only provides services for consumers they also offer service to business and governmental agencies. Verizon is divided into two parts wireline and wireless that offers wireless voice and data services. Verizon wireless also offers innovative equipment sales for government, business and consumer in the U.S. Wire line also offers data equipment such as broadband, Fios and DSL services for consumers, business and government agencies as well. Verizon is a leader …show more content…
When employees don’t feel supported or they lose trust in the company it shows with the interaction with the customers. Verizon has been fighting its way back to the JD Power award but with unhappy employees how can one expect exceptional customer service from these same employees. Verizon needs to refocus and regroup develop an internal customer service culture. If they give the same care, attention and dedication to the employees as they ask the employees to give to customers they may see a change in the employee base. Verizon should focus on the employee offer employee feedback groups. Take the feedback and see if they can use it to improve the overall employee experience.
Discuss the principle role of human resources in an organization and how human resources can provide critical advice and counsel to the organization in addressing this challenge.
Human resource is the vital part of the company but within Verizon they aren’t very visible unless you have and issue. Human resource should be out and intermingling with the representative to ensure they are happy and the company is fostering a great and motivating culture for the employees. When employees leave the company it is important to note why and the Human resource department does exactly that. I do believe they can learn so much from these interviews. If they actually take the time to really develop a good plan to foster a great internal customer service for their
Verizon is a company that offers wireless and wireline services to their customers. Verizon not only provides communication support for customers they are also a company that offers innovative technology and entertainment. Verizon not only provides services for consumers they also offer service to business and governmental agencies. Verizon is divided into two parts wireline and wireless that offers wireless voice and data services. Verizon wireless also offers innovative equipment sales for government, business and consumer in the U.S. Wire line also offers data equipment such as broadband, Fios and DSL services for consumers, business and government agencies as well. Verizon is a leader …show more content…
When employees don’t feel supported or they lose trust in the company it shows with the interaction with the customers. Verizon has been fighting its way back to the JD Power award but with unhappy employees how can one expect exceptional customer service from these same employees. Verizon needs to refocus and regroup develop an internal customer service culture. If they give the same care, attention and dedication to the employees as they ask the employees to give to customers they may see a change in the employee base. Verizon should focus on the employee offer employee feedback groups. Take the feedback and see if they can use it to improve the overall employee experience.
Discuss the principle role of human resources in an organization and how human resources can provide critical advice and counsel to the organization in addressing this challenge.
Human resource is the vital part of the company but within Verizon they aren’t very visible unless you have and issue. Human resource should be out and intermingling with the representative to ensure they are happy and the company is fostering a great and motivating culture for the employees. When employees leave the company it is important to note why and the Human resource department does exactly that. I do believe they can learn so much from these interviews. If they actually take the time to really develop a good plan to foster a great internal customer service for their