This is in response to the above-referenced complaint filed with the Office of the Attorney General by Ms. Julie Delmonaco. In her complaint, Ms. Delmonaco explains she disconnected her service on March 30, 2016, but was billed through the 16th of April. Ms. Delmonaco requests assistance with this matter.
Our records confirm Ms. Delmonaco requested to port her mobile number to another wireless carrier on March 30, 2016. The Verizon Wireless Customer Agreement indicates all disconnections are completed on the last day of the billing cycle or the contractual end date, whichever comes first. Therefore, Ms. Delmonaco’s services were permanently disconnected on April 5, 2016.
In an effort to bring resolution to this matter a credit of $185.49
Our records confirm Ms. Delmonaco requested to port her mobile number to another wireless carrier on March 30, 2016. The Verizon Wireless Customer Agreement indicates all disconnections are completed on the last day of the billing cycle or the contractual end date, whichever comes first. Therefore, Ms. Delmonaco’s services were permanently disconnected on April 5, 2016.
In an effort to bring resolution to this matter a credit of $185.49