Case Study: Sda

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Randy,

1. How many total defects were identified on your shift? - There were three (3) defects identified on Shift 2. - Abby - 1 - Mike - 2

2. Contributing factors (assessment by the lead)? - INC000010050378 - Missed Pre-approved Summary - Instead of assigning the summary as Port or Vulnerability Scan, the ticket summary listed as phishing, which was incorrect. The SDA misinterpret the email. - INC000010050406 - Missed verification - There were more than 15 indicators but one indicator not identified within the Host/IP Address tab, this was an oversight of the SDA. - INC000010051172 - Missed verification - The domain hosts not identified an oversight of the SDA. 3. What

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