Case Study: Oriental Kuala Lumpur And Shangri-La Hotel Group

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Introductions The two 5-star accommodation properties have be chosen are Mandarin Oriental Kuala Lumpur and Shangri-La Hotel Singapore. Mandarin Oriental Hotel Group is an international hotel investment and management group, which owns the top luxury hotels and resorts all over the world famous tourist sites. As of June 2013, the Group operates 45 hotels in 27 countries, 19 of which are located in Asia, 12 in the United States and 14 in Europe, the Middle East and North Africa. Mandarin Oriental Hotel Group is committed to becoming the world's top luxury hotel group, to achieve excellent customer satisfaction. This will be achieved through investment facilities and human resources strategies, while maximizing profitability and shareholder …show more content…
They are commitment to provide guests with distinctive Asian standards of hospitality and service enables us to stand out amongst our peers. This quality remains the cornerstone of our reputation as a world-class hotel group. "Pride without arrogance" is extremely important, they hope that employees can sincerely for the achievements we are proud of, but in when serve the guests still show the quality of gentle and humble. In short, the real success does not need to be publicized. They are always looking forward to exceeding the expectations of guests and consistently providing value for money, quality products and services to guests. This is why they are looking for trendsetters and professionals are innovative and committed to …show more content…
Most rooms have a spectacular view of the horizon. They have tiled floors and classic furnishings. Within the hotel, the hotel offers a favourable band podium, conference equipment and internet access as well as car rental, shopping and shuttle services. Shangri-La Hotel Singapore are offer 347 guest rooms in the tower wing, which are designed with warm and modern aesthetics. Each room has a closed veranda with floor-to-ceiling windows and an armchair and low table, making it a great place to enjoy breakfast or enjoy the views of the city or the pool. The rooms are decorated in earthy colours, with a contemporary design and an arc-shaped decor, giving a sense of harmony and practicality. The marble-clad bathroom has a bathtub and a glass-enclosed shower. The Horizon Club rooms on the 17th to 22nd floors of the tower cater to those who have a higher ambience for their stay. Oriental Club exclusive experience includes intimate concierge service and in-room express check-in and complimentary breakfast, afternoon tea, evening cocktails, light snacks are provide at the Horizon Club Lounge on the 24th

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