Case Study Of The Portable Negotiator

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The Portable Negotiator
I am an insurance adjuster. I case review auto and injury claims for the West Coast. My negotiation opportunity is a two car accident our insured party A versus a claimant party B.
During the recorded statement party A states they were traveling down a one way road approaching a four way uncontrolled intersection to make a right turn. As party A started to make the right turn they collided with another driver’s vehicle damaging that had pulled up to the right of them. Party B states they were traveling down a one way road approaching a four way uncontrolled intersection to make a right turn. Party B witnessed Party A sitting to the left of the road and since the road is wide enough for two vehicles, Party B pulled
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As vehicle A made the right turn they collided with the front driver side of vehicle B that had pulled up to the right side of them also to make a right turn.
Party B states they were traveling down a one way with a road large enough for two vehicles. As they came upon the uncontrolled intersection they witnessed party A to the left side of the road, they were not using blinkers and it was unclear what their intention was, however it appeared as they were going to make a left. Since there was enough room for another vehicle party B proceeded, preparing to make a right hand turn. As party B stopped to clear the intersection, party A then turned right colliding with the front driver side of party B.
Party B states, party A was in a position to make a left turn and assumed the driver was going to do such and felt it was safe to approach the intersection and make a right turn. Party A states the road is meant for one vehicle and the driver felt it was not important to be on one side of the road more than the other since party B should have remained behind until party A left the
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I will clarify the intention of party A and ask if they were using signals. I will ask party B if they witnessed party A using signals. I will ask how fast either driver was going, if they could see each other before the impact and if either party did anything to try and avoid the accident such as honk or swerve etc.
I will ensure I listen to both parties by listening to take facts of the conversation and prepare follow up questions. I want to ensure I do not over talk them or cut their thought process short since it could remove an important detail or fact of the situation. Why probing both parties equally agreed they were in the wrong but felt each driver was more at fault than

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