We will enhance customer satisfaction levels by:
• Partnering with customers as well as service providers
• Understanding and responding to customer’s needs and expectation
• Furthering customer relationship practices, and
• Continually improving the internal processes as well as end-to-end supply chain processes (Published Date: July, 2013)
Advantages of TVS LSL: Corporate Governance in TVS Logistics decodes to corporate citizenship that is responsible for delivering quality and maximizing value for all the stakeholders of the organization. A good corporate governance framework creates and drives value in all the business processes. Its critical governance areas are:
• Workplace Management: Creating a workplace environment that enables career planning, development, and succession.
• Marketplace Responsibility: Delivering quality services to our customers and continuously upgrading on the service level standards.
• Environmental Stewardship: Commitment to reduce environmental impact and strive for preserving a green supply …show more content…
They are:
• The achievement of a goal or task: This may be the completion of a very practical activity or it may be a less tangible goal. We know that effective groups have clear goals shared by all members. Often the task is what brings the group together in the first place.
• The group of people performing the task: It is likely that the task will only be achieved if all members of the group work together to the common good. Therefore, the group itself has to be understood as an entity in its own right.
• Each individuals member of the group involved in the task: While the group will take on a life of its own, individuals do not lose their own identity. Their needs as people must continue to be met if their allegiance to the group, and their motivation to achieve the task, is to be sustained.
This approach, ‘Action – Centred Leadership’, is centred on the actions of the leader. The leader has to be balance the needs from each of the three elements. The effective leader is the one who keeps all three in balance; that is who attends to all three at the same time. If any one element is ignored, the others are unlikely to