Case Study Of Sandra's Tone

Decent Essays
Sandra needs help in many areas. However, if Sandra can work on her tone it will make her a better agent all around. Sandra is knowledgeable on client information, but needs to operate with a more professional demeanor. I recommend Sandra has someone watching her closely to help with watching her tone. Sandra also gets frustrated with difficult callers, which also lends to her negative tone on the phone. Overall Sandra is a nice person, but lacks professionalism.

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