Case Study Of Perfect Pizzeria

In the case given, the problem in Perfect Pizzeria, a large pizza franchise in Illinois, is a disparate treatment between unqualified managers and employees that cause the lack of motivation and poor job satisfaction. Motivation and job satisfaction is very important fundamental notions to keep the business in prospering and increase the profit to be succeed. Motivation allows any employees to help them perform optimally and increase their productive and job satisfaction makes them to work in the same place for a long time. Most workers are motivated to work harder depends on how much do they fulfill the expectancy in the workplace. To motivate employees, managers must have the ability of perceiving and providing individual incentives. However, …show more content…
It is one of the motivation theories for that has derived from Maslow’s five human needs into three different categories: existence, relatedness, and growth. Existence is the combination of “physiological needs” and “secure needs” from the first two levels of Maslow’s hierarchy needs that describes the need for basic human survival needs. Relatedness, in other words the need for the comfortable interpersonal relationship, corresponds to Maslow’s belongingness. Many employees are motivated when they realize that they have a good relationship with co-workers and managers in workplace. Lastly, growth means the need for individual development. It evolves from the mix of internal esteem and self-actualization that people will work harder when they believe that works are meaningful and …show more content…
Also, many employees chose to quit their job due to the illogical restaurant system, which was unfortunately not matter for managers, since the restaurant located in the place, where low career opportunity occurred. The manager decided to spend more time in the building and conduct employees in order to decrease the rate of restaurant cost. As a result, the manager’s idea was successful for first two month period and he received bonus too, but he could not continue his plan because according to the franchise regulation, he is not supposed to help during the food preparation. In this situation, By applying relatedness needs of ERG Theory, employees were motivated to work harder because their manager always belonged to them and supervising, which never happened in the restaurant before. Both the manager and employees were able to build a good relationship between each others; however, unfortunately, the rate of the cost ingredient increased again as soon as the manager stopped supervising the restaurant. It is because even though many employees were motivated to work by their manager, the new employees did not get any motivation from previous