Case Study Of Oneclick Agent Guide And Procedures

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OneClick Agent Guide and Procedures

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Overview
This document provides the Help Desk agents with a guide and procedures for the OneClick application.

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Agent Guidelines

OneClick is a tool that can be used to add efficiency to your daily tasks. It has the ability to store and recover credentials, and it can auto log into several applications.

You should attempt to use OneClick whenever possible, and during your administrative time to make sure your credentials are up to date.

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Administrative / Support
Installation: OneClick is part of the standard set of agent tools. If
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If there is an application problem with OneClick, then it can be repaired in Desktop Manager. If needed, use the SPECNSC IRIS case to dispatch a ticket.

•No applications listed - You are not set up in OneClick yet, so submit an NSCTOOLS ticket to have your profile set up.

•Applications are not auto logging in - There are a few reasons this could occur:

◦Application has a certificate error - The application team will need to update their certificate to allow OneClick to work as designed, but until then you will need to manually log into the application.

◦Application launches a separate window for login - OneClick cannot log into some applications that launch separate windows, so you will need to manually log into the application.

◦You just added the credentials - Restart OneClick and try again.

•Application is missing / needs to be added - Submit an NSCTOOLS ticket to have the application reviewed and added.

•Want / Don 't want starting on start up - Open User Preferences, and then check No.

Note: If OneClick is not available for any reason, then launch applications via links on SharePoint, CrowdAround, or in IRIS
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Minimize Toolbar - Removes the Toolbar. Applications or settings would have to be launched from the system tray.

Toolbar Location - Allows you to change the Toolbar location to any monitor and position it on the top, left, right, or bottom of that monitor.

Help - Has links for about, user documentation, and support tickets.

Exit - Closes OneClick.

Web Applications - Opens the list of web applications currently added to your profile.

Desktop Applications - Opens the list of desktop applications currently added to your profile (i.e. Outlook, Sametime, etc.).

Mainframe Sessions - Opens the list of mainframe sessions currently added to your profile (i.e. UNIX Reset, TPAICC, etc.).

Quick Start - Once configured this option will allow you to start groups of applications at once. These can be configured on the Quick Start Groups tab under User Preferences.

IE Favorites - Opens a list of all Internet Explorer favorites currently on the machine.

Documents - Opens a list of documents stored in C:Users\%username%OneClick User Documents, and if there are none, then OneClick will prompt you to add documents to this folder.

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