Case Study: Nexela Managed Services

Great Essays
Nexela Managed Services
In todays world of Information technology, and business, there will be situations where issues arise and the existing system needs repair or maintenance. When this happens contacting the service provider generally follows the natural protocol. Accordingly, this type of service carries a fee. Generally speaking, in these situations contacting a service provider is similar to calling an HVAC technician to fix a home air conditioner when it breaks down. This is considered a “fee for service” scenario.
Naturally, there is an alternative method for protecting the operation of a business’s IT system. This is through a Managed IT Service. Nexela provides their clients with a proactive approach to servicing and maintaining
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What follows are what we believe to be the top reasons for choosing a managed service plan from Nexela.
• The computer systems and workstations experience fewer interruptions. This occurs due to our monitoring system that helps put a halt to potential problems by keeping all software and hardware up to date. The result is a more reliable system operation.
• Another outcome that the above facilitates is a faster response to issues with our team of specialists that are knowledgeable about the system. This is because we share pertinent system information to our helpdesk, which enables them to accurately and knowledgeably solve any trouble that may occur. Our helpdesk stays open from 7 am to 6 pm, this is longer on average than other service providers
• Because of our monitoring system all issues are confronted remotely. This negates the waiting time for an outside technician to arrive, which leads us back to a shorter downtime. Thus creating a more efficient resolution process.
• Our data storage and backup techniques are among the top industry standards in security and reliability. This helps us ensure the safety of client proprietary
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Nexela provides a proactive approach to ensuring system integrity and security through maintaining and monitoring, system operations around the clock.

Nexela Managed Service Cost Structure
We have designed a pricing structure that allows us to charge a steady rate for services that is dependent on the size of the team working with computers. The support we provide comes in the form of around the clock monitoring, automatic system updates, anti-malware and virus protection, secure data backup both on or off site through cloud technology.
We also provide network administration, unlimited remote or on-site technical support via our customized customer portal. In addition, we further provide consultation on system upgrades that affect budgets and planning by participating in quarterly reviews that focus on vendor purchasing and management.
The outcome of all this is a comprehensive coverage design, meant to decrease operating costs through outsourcing the need for a well staffed IT

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