Case Study Of Hard Of Listening

840 Words 4 Pages
Hard of Listening …

How many of us are guilty when it comes to not actively listening to others speak? After 15 years of teaching experience, listening continues to be a challenge for me. According to Evans and Alire (2014), “Effective listening is harder than most people realize.” Listening, not hearing takes patience, skills, and effort. University of Minnesota Duluth (n.d.) mentions how the biggest difference between hearing and listening is “hearing is simply the act of perceiving sound by the ear” and listening is “something you consciously choose to do”. Often times, my students needed reminders differentiating between how they heard me speak, but didn’t listen to the directions. Again, listening takes skills, time, and attention.
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The board members, registered borrowers, and staff members are linked to one another for the purpose of maintaining and operating the library. By gathering the necessary data, this gives Jason the opportunity to figure out where the root of staff morale problems were planting itself. Perhaps the circulation desk librarians and vendors could provide additional information and insight to the operation of the acquisition department since they deal with that department directly. Additional information Jason could retrieve is finding out how the previous Head of Acquisition dealt with Evelyn and meeting with all department heads to gain insight on how problems are dealt within the departments. When Jason Delander gathers all his information and data, he will be better equipped on how to sort out the staff morale and operating problems. Before Jason addresses the staff morale problems, he needs to take a positive approach with the staff since their strong fears are looming around and simply listen without judgments. In addition, he needs to know if there are any consequences that the board members want to address or take if the problems cannot be resolved with Evelyn and …show more content…
A ripple effect is a belief that one action can effect over to other entities like a pebble in a pond causing ripples that span outward. In this situation, the pebble symbolizes Evelyn and the pond symbolizes the staff. Evelyn’s mistreatment of her staff affects the way they perform their job and interact with each other. For example, one staff member mentioned how his/her work goal was to simply get through the day. A person who’s being bullied would make the same remark. According to Gaffney’s lecture about Motivating Teams, he mentions how ‘Everyone is motivated by different needs, but generally when staff feels good about themselves’ and their work (Gaffney, 2014), the willingness to cooperate and work together becomes attainable. Jason needs to meet one on one with Evelyn to discuss with her about the meaning of management, working as a team, and advise her to rethink her

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