On April 11, UCC had its “test night” to extend department operations until 10:00 P.M. This extension of operations did not affect work schedule of FM Providers that worked this night. However, it did affect 2 of the Urgentologists who had had to work beyond 10:00 PM. These Urgentologists were not able to fully support daytime operations since they had to come in two hours later to support extension of department hours. Unfortunately, this increased wait time to 4 hours, thereby increasing patient complaints. Some patients decided to go to ER. Department closed operations early to Kp.org, and patients were referred to ER. ER was inundated with heavy volume of patients. Dr. Sachs is aware of department constraints and challenges to extend
