CASE STUDY: EMPLOYEES CORRUPTION AND HUMAN RESOURCE MANAGEMENT AT INDONESIAN CUSTOMS OFFICE
Introduction Customs officials and corruption are the two things that have always been a problem faced by almost all customs organisations in many countries, including in Indonesia. Corruption by Indonesian customs officials not only led the organisation did not reach its goals, yet the effectiveness of the organisation is being questioned. Even more, this catastrophic circumstance causes the state suffered heavy losses due to the partial loss of tax corruption and also creates a high cost for the traders due to the illegal payment. As a consequence, it is obvious that the government should curb the issue of corruption, specifically from its human …show more content…
This method is believed can alter the employee’s behaviour and their performance through the policies or practices implemented in the HRM system (Kramar et al. 2014, p.6). Moreover, it is said that human resource management system can help public managers to attain the organisation’s objectives and have a positive impact on employees in term of motivation and organisational performance (Messersmith et al. cited in Knies et al. 2015, p. 421).
According to Horton (2009), the basic concept of human resource management (HRM) is how to manage people through a business-oriented approach. She said that the policies associated with workforce should align with the strategic business planning of the organisation on order to ensure the staff’s commitment to the goal of the organisation (Horton 2009, …show more content…
There are three form of HRM practices that can be implemented in the institution. Firstly, the institution should have a strategic planning regarding its workforce and how it related to the organisation’s objectives. Patton et al. (2012) stated that it is important to have a strategic planning of human resources, which can help the organisation to align with the goals of organisation. It means that Indonesian customs should set a plan to manage how its human resources goals match with the organisation goals. Moreover, it should set each employee or team with the target as stated in the objectives such as target to achieve a certain amount of revenue within limited time; or giving an enforcement target to deal with illegal trading or dangerous goods. Furthermore, regular appraisal should be implemented to assess the individual performance compared to the target (Horton 2009, p.127). It is believed that with this measurement, the objectivity of employees will focus on the target of the organisation and not to the personal
Introduction Customs officials and corruption are the two things that have always been a problem faced by almost all customs organisations in many countries, including in Indonesia. Corruption by Indonesian customs officials not only led the organisation did not reach its goals, yet the effectiveness of the organisation is being questioned. Even more, this catastrophic circumstance causes the state suffered heavy losses due to the partial loss of tax corruption and also creates a high cost for the traders due to the illegal payment. As a consequence, it is obvious that the government should curb the issue of corruption, specifically from its human …show more content…
This method is believed can alter the employee’s behaviour and their performance through the policies or practices implemented in the HRM system (Kramar et al. 2014, p.6). Moreover, it is said that human resource management system can help public managers to attain the organisation’s objectives and have a positive impact on employees in term of motivation and organisational performance (Messersmith et al. cited in Knies et al. 2015, p. 421).
According to Horton (2009), the basic concept of human resource management (HRM) is how to manage people through a business-oriented approach. She said that the policies associated with workforce should align with the strategic business planning of the organisation on order to ensure the staff’s commitment to the goal of the organisation (Horton 2009, …show more content…
There are three form of HRM practices that can be implemented in the institution. Firstly, the institution should have a strategic planning regarding its workforce and how it related to the organisation’s objectives. Patton et al. (2012) stated that it is important to have a strategic planning of human resources, which can help the organisation to align with the goals of organisation. It means that Indonesian customs should set a plan to manage how its human resources goals match with the organisation goals. Moreover, it should set each employee or team with the target as stated in the objectives such as target to achieve a certain amount of revenue within limited time; or giving an enforcement target to deal with illegal trading or dangerous goods. Furthermore, regular appraisal should be implemented to assess the individual performance compared to the target (Horton 2009, p.127). It is believed that with this measurement, the objectivity of employees will focus on the target of the organisation and not to the personal