1. Medicare and Marketplace Call Center Topics & Feedback: OC briefed OA on Medicare and Marketplace call center commonly asked questions and overall customer satisfaction. Medicare beneficiaries often call with questions about billing, what Medicare covers, locating providers and suppliers that accept Medicare, and coordinating their benefits. During the annual enrollment period, beneficiaries often call to request help with comparing and enrolling in prescription drug plans. Medicare customer satisfaction improved from a low of 86% to a high of 93%. Marketplace enrollees often call for assistance with resolving data matching issues, updating their application information, any unresolved issues they are having with their plans, cancelling
