Essay on Case Study : Mcalister 's Deli
880 Words Nov 28th, 2016 4 Pages
As soon as I walked into the restaurant, I noticed that McAlister 's was not very busy, considering it was prime dinner time. There was one customer in line in front me. After the customer finished ordering their food, the McAlister 's employee looked at me and said "I can take whoever is next" in a non-friendly tone. When I have dined at other McAlister 's, I have been greeted with a smile and asked if I had been to McAlister 's before. This particular employee did not make the greatest first impression. After I ordered my food, I sat at a high top table in the front of the restaurant. Within five minutes or so, a manager brought the food to my table.
As I looked closely…