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Case Study: Langley Military Treatment Facility

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Franziska M. Ives

BUSI 601-D08

Liberty University

Dr. David E. Welch

26 October 2014

Why and how do you feel the business process improvement (BPI) contemporary management technique would be a positive force in helping the Langley Military Treatment Facility (MTF) achieve its critical success factors?

The healthcare industry is a viable system adding extreme value to economic growth and development. McLaughlin and McLaughlin’s research discovered that healthcare is responsible for generating 1.7 million jobs since 2001 and has offered a multitude of career and education opportunities (McLaughlin & McLaughlin, 2008, p.56). To ensure continued success it is important for Langley MTF administrators and …show more content…
By gathering information regarding patient empanelment, aligning provider teams, employment opportunities, commensurate salary, and methods of collecting third party insurance new processes managers and administrators are armed with data to improve productivity, reduce wait times, and eliminate errors (Klem, 2013). Childerhouse, Thomas, Phillips, and Towill (2010) suggest that for firms to secure their sustainability, they need to maintain a continuous improvement processes to advance its performance to counter potential threats such as outsourcing, and in this case patient referrals …show more content…
(2013). Cost management: A strategic emphasis
(6th ed.). New York, NY: McGraw-Hill/Irwin.
Childerhouse, P., Thomas, A., Phillips, G., and Towill, D., (2010),"Auditing improvements in a product delivery process (AIPDP)", Business Process Management Journal, Vol. 16 Iss 4 pp. 598 - 618 http://dx.doi.org/10.1108/14637151011065937
Klem, G. (2013, October 31). Leveraging Business Process Improvement (BPI) Within the
Healthcare Industry. Retrieved October 25, 2014.
McKay, A. and Rander, Z., (1998),"A characterization of a business process", International
Journal of Operations & Production Management, Vol. 18 Iss 9/10 pp. 924 – 936 http://dx.doi.org/10.1108/01443579810225522 McLaughlin, C., & McLaughlin, C. (2008). Health policy analysis: An interdisciplinary approach. Sudbury, Mass.: Jones and

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