Hyatt Hotel Case Study

Nowadays business organizations are making use of advanced systems of operation. As complexity of technologies continues to evolve, they posture more challenges for management because organizations will have to need more number of employees with increased technical and professional skills. These knowledge workers cannot be managed with old styles of totalitarian management. They expect autonomy, job satisfaction and status. It is because of these facts that attention of managers is shifting towards employees’ side of organizations. Employers now realize that by focusing on employee engagement, they can create more efficient and productive workforce. Any initiatives of improvement which are taken by management cannot be productive without willful involvement and …show more content…
By calling them partners, the company is clearly expressing that there is a shared responsibility for the customers and the outcomes of the company. So they focus on involving their partners in decisions and solutions, empowering them to create the best customer experience. Hyatt hotel group’s high employee retention and long tenure speaks volumes in an industry known for its high employee turnover. The focus on employee development and promoting from within plays a large part in this. Another interesting practice, connected to development, is how they empower their employees (whom they call associates), to listen carefully to each other and guests, to be able to solve problems and create new solutions, rather than following scripts of what to do, making the guest feel special and hear. Virgin organization has a habit of listening to its employees, to show that they are valued, to listen to their opinions and take care of their ideas, to have healthy debates and continuously innovate. It’s a win-win; the organization keeps learning and employees feel important and engage with the