Case Study Heartland Home Hospice

Improved Essays
HEARTLAND HOME HEALTHCARE AND HOSPICE
Heartland Home Healthcare and Hospice is a healthcare company that take care of people in their own home.
Going through the about us pages of their website I discovered the page comprises 6 different pages which are:
1. About Heartland Home Health Care and Hospice
2. What makes Heartland different
3. Our mission
4. When is care needed
5. The Heartland promises
6. The Heartland experience
1. About Heartland Home Health Care and hospice the company stated what their services are by saying “At Heartland, we proudly provide health care at home, whether it's in the house you've lived in for years, senior housing or in an independent or assisted living facility.”
2. What makes Heartland different? The under listed makes Heartland Home Healthcare different or special:
a. Because every patient is different they meet their needs differently.
b. They provide 24 hours service.
c. They promote independence and provide disease control management program for their clients.
d. They provide care across the nation.
e. They are fully integrated into the community by being accredited by Community Health Accredited Program.
f. They follow their client everywhere and lastly
g. They work closely with their client’s doctor, nurse and so on and so forth to ensure protocols are
…show more content…
The pictures and their brochure on their website reflect their mission and their goals (to create positive difference, to make a personal connection and create memorable moment that will enrich their customer’s life. The brochure is very enriching, it give more information about what their mission is that is what they do (providing care at home), how to satisfy the needs of their client/customer or customer to be, stakeholders, families of their customer and their community is not left behind, where to get help from and assuring their customers that their expectations will be

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