1. Customer Services, He said that the worker was rude when she said that she does not believe him he has 51% of his children custody. He said that he is in process of divorce, so he has not a court order yet, but he has a parenting plan when shows he has his two children 5 times a week including meals.
2. The second concerns he asked was if the worker had the final work to accept his words about who has the child's custody.
Regarding the first concern, I informed him I will pass this concern to the worker's supervisor to address with her and she may need a coaching moment about her communication approach.
Regarding the second concern, I asked him if he was informed by the worker