While we would still very much like to continue a positive, productive relationship with Stanley…we ask that Stanley assign us a new account manager. This request seems very extreme. I’ve been & am a huge advocate for Raley’s ever since I started the relationship six years ago. I’ve worked extremely hard over the years with Raley’s staff, mapping out Raley’s accounts with the several vendors involved. This included creating most of the spread sheets LP used to list each account, what type of system it has, & who’s monitoring it as well as negotiating the cancellations with the vendors. Before the Stanley takeover, few folks at Raley’s knew much about the fire/security accounts. Raley’s was beholden to a multitude of proprietary/ leased panels, various contract end dates, expensive service calls, a mass of service T&M invoices from several different vendors & a 2 to 4 week service call wait time. There was no accountability for alarm codes as they were all shared. According to our technicians, almost all the systems had dead zones that didn't work, including fire alarm zones that could have threatened life safety of Raley’s employees & customers. Today, Raley’s has no proprietary panels, no leased panels, full service warranties, master invoicing, individualized zone listings, individual alarm codes by each associate, online management portal, & 1 to 2 day service response
While we would still very much like to continue a positive, productive relationship with Stanley…we ask that Stanley assign us a new account manager. This request seems very extreme. I’ve been & am a huge advocate for Raley’s ever since I started the relationship six years ago. I’ve worked extremely hard over the years with Raley’s staff, mapping out Raley’s accounts with the several vendors involved. This included creating most of the spread sheets LP used to list each account, what type of system it has, & who’s monitoring it as well as negotiating the cancellations with the vendors. Before the Stanley takeover, few folks at Raley’s knew much about the fire/security accounts. Raley’s was beholden to a multitude of proprietary/ leased panels, various contract end dates, expensive service calls, a mass of service T&M invoices from several different vendors & a 2 to 4 week service call wait time. There was no accountability for alarm codes as they were all shared. According to our technicians, almost all the systems had dead zones that didn't work, including fire alarm zones that could have threatened life safety of Raley’s employees & customers. Today, Raley’s has no proprietary panels, no leased panels, full service warranties, master invoicing, individualized zone listings, individual alarm codes by each associate, online management portal, & 1 to 2 day service response