Case Study: Food Source 712 TCO Pending Fire Alarm Upgrades

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As for the $11,000 invoice you mentioned, this was for the fire additions that were required by Stockton fire when store 305 converted to 712. This was Angelo Calamia’s project & independent of the fire conversion. Initially, the city of Stockton mandated that because store 712 has an “M” occupancy rating, a full evacuation/ notification fire alarm system would need to be needed in addition to the water flow system installed. I got involved & negotiated with the City of Stockton fire inspector, reducing this requirement to only adding horn/strobes & pull stations at each exit as well as obtaining a temp permit for the store open & operate. (email is attached labeled “Food Source 712 TCO Pending Fire Alarm Upgrades) This saved Raley’s a large …show more content…
While we would still very much like to continue a positive, productive relationship with Stanley…we ask that Stanley assign us a new account manager. This request seems very extreme. I’ve been & am a huge advocate for Raley’s ever since I started the relationship six years ago. I’ve worked extremely hard over the years with Raley’s staff, mapping out Raley’s accounts with the several vendors involved. This included creating most of the spread sheets LP used to list each account, what type of system it has, & who’s monitoring it as well as negotiating the cancellations with the vendors. Before the Stanley takeover, few folks at Raley’s knew much about the fire/security accounts. Raley’s was beholden to a multitude of proprietary/ leased panels, various contract end dates, expensive service calls, a mass of service T&M invoices from several different vendors & a 2 to 4 week service call wait time. There was no accountability for alarm codes as they were all shared. According to our technicians, almost all the systems had dead zones that didn't work, including fire alarm zones that could have threatened life safety of Raley’s employees & customers. Today, Raley’s has no proprietary panels, no leased panels, full service warranties, master invoicing, individualized zone listings, individual alarm codes by each associate, online management portal, & 1 to 2 day service response

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