As a consultant for Cracker Barrel, the first advice I would provide to senior management is to implement a more structured performance management system. While working as a server at this establishment, there weren’t many disciplinary procedures enforced. Employees were able to call in, leave early, or simply not show up for their scheduled shift and were able to return the next day. In my opinion, that gave other employees the impression that if they were to miss work, no consequences would be administered to them either. Furthermore, there was little praises or feedback provided to employees which are also important in performance management. How is a company able to focus on the happiness of its employees if there is little communication
